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U Tel X Privacy Policy

 
UTelX Privacy Policy
 
Last updated: September 7, 2026
Operator: UTelX (“UTelX,” “U Tel X,” “we,” “us,” “our”)
Site: https://www.utelx.net and related pages, checkout, membership areas, apps, and services (the “Service”)This Policy explains what we collect, how we use it, who we share it with, and the choices you have. By using the Service, you agree to this Policy and our Terms of Use.UTelX is not affiliated with YouTube, Telegram, X, xAI, Google, or Meta. Those names are used only to describe the kind of product we are building.
1. Who is responsible UTelX is the controller of personal data collected through the Service, except where a vendor (for example Kajabi or a payment processor) acts as an independent controller for its own billing or fraud systems.Contact: [email protected]
Postal address: [insert business address]If you must name a representative in the EU/UK, insert that here.
2. What we collect 2.1 You give us
  • Name, email, password or login
  • Billing name, country, and payment-related details (card data is handled by the payment provider, not stored by us as full card numbers)
  • Account profile, photos, bio, and settings
  • Content you post: videos, messages, comments, posts, files, and thumbnails
  • Support emails and form messages
  • Age or eligibility confirmations
2.2 Collected automatically
  • IP address, device type, browser, language, approximate location
  • Pages viewed, links clicked, referrer, timestamps
  • Session and cookie IDs
  • App or membership usage (features used, logins, error logs)
  • Approximate country for tax and fraud checks
2.3 From others
  • Kajabi (accounts, purchases, emails, course/membership access)
  • Payment processors (payment success/failure, last4, card brand, chargebacks)
  • Analytics or ads tools if we enable them
  • If you sign in with a third party (Google, X, Apple, etc.), that provider may send us your name, email, and ID
2.4 AI features If you use Super Grok or any on-site AI widget, we collect the text (and any files) you submit and the model’s reply, plus technical logs needed to run and bill that feature.
3. How we use dataWe use personal data to:
  • Create and run your account and membership
  • Process payments, renewals, taxes, and no-refund / chargeback handling
  • Deliver Watch, Messages, Public Square, and AI features as they launch
  • Send transactional mail (receipts, login, security, launch access)
  • Send marketing mail only if you opt in or law allows (you can unsubscribe)
  • Moderate content, stop spam, fraud, and abuse
  • Improve the Service, fix bugs, and measure usage
  • Comply with law and enforce our Terms
  • Provide customer support
Legal bases (where GDPR/UK GDPR applies): contract (membership), legitimate interests (security, product improvement, limited analytics), consent (marketing cookies / optional AI where required), and legal obligation (tax, accounting, lawful requests).
4. Payments and Kajabi Checkout and membership hosting run on Kajabi and its payment partners (for example Stripe or Kajabi Payments).Those companies process:
  • Email and account
  • Purchase history
  • Payment tokens and billing status
Their privacy policies also apply when you check out. We do not store full credit-card numbers on UTelX servers.
5. AI / Super Grok Optional AI features may send your prompt to xAI or another model provider so a reply can be generated.Do not put secrets, card numbers, health data, or other people’s private data into the AI widget.Providers may process prompts to deliver the answer and, depending on their terms, for safety and abuse monitoring. We do not sell your chats as a standalone product. We may retain chats for a limited time for support, abuse review, and quality.AI output can be wrong. It is not professional advice.
6. Public and member content
  • Public Square posts and public profiles may be visible to other members or anyone on the internet.
  • Messages are intended for the people in that chat or channel, but we and our processors can access them when needed to operate, secure, or moderate the Service, or if required by law.
  • Video you upload may be processed (transcoded, stored, streamed) by hosting vendors.
Do not post personal data about others without a lawful reason.
7. When we share dataWe share data with:
  • Vendors who help us run the Service (Kajabi, hosting, email, CDN, video, analytics, customer support, AI APIs)
  • Payment and fraud providers
  • Professional advisers (accountant, lawyer) under confidentiality
  • Authorities when required by law or to protect rights, safety, or the Service
  • A buyer if UTelX is sold or merged (your data would transfer with the business)
We do not sell your personal information for money. We do not rent your email list.Vendors may be in the United States or other countries. If you are in the EEA/UK, transfers rely on the vendor’s lawful transfer tools (for example standard contractual clauses) where required.
8. Cookies and similar techWe and our vendors use cookies, pixels, and local storage to:
  • Keep you logged in
  • Remember checkout and site settings
  • Measure traffic
  • Prevent fraud
You can block cookies in your browser. The Site may not work fully without essential cookies.If we use non-essential analytics or ads cookies in the EEA/UK, we will ask for consent where the law requires it.
9. How long we keep data
  • Account and billing records: for the life of the account plus the period we must keep invoices and tax records (often 7 years)
  • Membership access logs: as long as needed to run and secure the Service
  • Content you post: until you delete it or the account is closed, unless we must keep a copy for legal or safety reasons
  • Support tickets: typically up to 2–3 years
  • AI chat logs: limited period unless needed for abuse or billing disputes
  • Marketing unsubscribe records: as long as needed to honor the opt-out
When we no longer need data, we delete or irreversibly anonymize it.
10. Security We use reasonable technical and organizational measures (HTTPS, access controls, vendor security). No method is 100% secure. You are responsible for your password and for what you post.
11. ChildrenThe Service is for adults 18+ (or the age of majority). We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.
12. Your rightsDepending on where you live, you may have the right to:
  • Access a copy of your data
  • Correct inaccurate data
  • Delete data (subject to legal keep-periods and backup cycles)
  • Export data
  • Object to or restrict certain processing
  • Withdraw consent (for example marketing)
  • Lodge a complaint with your data protection authority
To use these rights, email [[email protected] (mailto:[email protected])]. We may need to verify it is you.California / similar US state laws: we do not sell or share personal information as those terms are commonly defined for targeted advertising, unless we later enable ads and update this Policy. You may request access, deletion, and correction as above.Closing your account does not create a refund. See the Terms of Use (No Refunds).
13. Do Not Track The Site does not respond to every browser “Do Not Track” signal. Use cookie controls and your account settings instead.
14. International visitors The Service is operated from [insert country]. If you use it from another country, your data may be processed in the United States and other places where our vendors sit.
15. Changes We may update this Policy by posting a new version with a new “Last updated” date. Material changes may also be emailed to the address on your account. Continued use means you accept the updated Policy.
16. ContactPrivacy questions: [[email protected] (mailto:[email protected])]
Site: https://www.utelx.netIf we appoint a Data Protection Officer, list that name and email here.